Physical Carte Bleue / Ciné-Card
Theft / loss
If the physical former customer card (Carte Bleue or Ciné-Card) is lost or stolen, the helpdesk must be contacted by email (firstname.lastname@example.org).
The “Top up” function was discontinued on September 23, 2020. Existing balances on the physical Carte Bleue or Ciné-Card can still be used for payment.
Personalize / add to the account
Carte Bleue or Ciné-Card not stored in the customer account must be converted into a blue Cinema Club subscription by the helpdesk (email@example.com).