The following GTC apply to the online services offered by blue Entertainment AG (hereinafter referred to as «blue Cinema") for the «blue Cinema» business division.
The following provisions apply to the use of blue Cinema online services via the blue Cinema customer account ("My Account") and the blue Cinema member clubs on the blue website and/or in the blue Cinema app.
Customer account
Using online services requires registration with blue Cinema (hereinafter also referred to as "Customer Account").
Registration requires users to provide correct data in the customer account (Swiss mobile number, first name and last name, email address, date of birth). All information must be truthful. Using fictional names and pseudonyms is not permitted. Registration requires identification, which generates access data for the customer account. In the case of false information, blue Cinema reserves the right to delete the customer account. If there are changes to the stored information (e.g. surname, email address, and mobile number), these must be updated promptly. The user must take necessary precautions to keep their password secret and prevent unauthorized use or abuse of their customer account. In case of ongoing inactivity, a customer account may be deactivated by blue Cinema.
Holders of a customer account automatically participate in the free points program «blue Cinema Rewards» according to the blue Cinema website ("Rewards").
There is an option to acquire a membership in one of the blue Cinema member clubs (hereinafter «Member Clubs» or "Membership"). An active membership is automatically stored in the customer account. It entitles the holder to purchase movie tickets, kiosk, shop, and bar products, as well as game sessions at discounted prices according to further information on the blue Cinema website. The offers and benefits can be used in blue Cinema theaters, via the blue Cinema website, and the app.
The membership is available at staffed box offices, via the blue Cinema website, and in the app at the online communicated prices. A blue Cinema customer account is required for the activation of a membership. It is automatically added to the customer account after purchase completion. The term begins immediately and can be queried at the staffed box office and online in the customer account. The minimum duration of membership is one year and can be extended by another year at the online communicated price. A change of the member club is possible at the earliest 30 days before the expiration of the existing membership.
If the membership is not extended, all member club benefits automatically expire at the end of the term. The Rewards points program remains unaffected: points already collected and access to the customer account remain and can still be redeemed in accordance with the valid terms of use.
The current services of the member clubs are published on the blue Cinema website. Their use requires active membership. If the member club is changed, the new member club is activated with all services immediately.
Ticket reservations made with a membership remain until 20 minutes before the start of the performance and can be converted into a ticket purchase online in the customer account until then.
A membership in a blue Cinema member club is non-transferable. It may only be used by the holder of the customer account in which it is stored. Any misuse entitles blue Cinema to terminate the membership and block the customer account. Blue Cinema assumes no liability in cases of membership misuse for the holder or third parties. When purchasing tickets, the applicable age restrictions must be adhered to. If not adhered to, tickets will be canceled and the ticket price refunded in the form of a gift card.
The offer for a contract conclusion is made by the user once they electronically submit the order for their online tickets or online gift cards. Returns or exchanges of online purchased tickets or online gift cards are generally excluded. All online services accessed are charged to the relevant user. For purchased and home-printed print@home tickets and online gift cards, as well as mobile tickets, the user must ensure they are protected from misuse (e.g. copying, altering, or printing by unauthorized individuals). Online purchased tickets and online gift cards must not be used commercially. Print@home tickets and online gift cards must be stored so that all information on the ticket or gift card, especially the barcode, remain legible. Print@home tickets and mobile tickets must be shown like traditional tickets for entry to the screening. Gift cards can be redeemed for up to ten years from purchase.
With the completion of the contract, customers consent to their personal data processed for marketing purposes being passed on to Entertainment Programm AG and companies in the Swisscom group for their own use for marketing purposes and for market and competitive analyses.
blue Cinema may also pass processed personal data to third parties for its own marketing purposes, such as for market research and competitive analyses or for the commissioned execution of marketing measures.
By entering into the contract, customers agree that the aforementioned third parties may contact them for marketing purposes.
Customers can choose at any time which notifications (offers, newsletters, etc.) they receive from Blue. At the bottom of each notification, there is an unsubscribe link. Customers can use this to adjust their settings or convey their preferences to our customer service.
blue Cinema reserves the right to modify these GTC and the modification or termination of member clubs at any time. The applicable version of the GTC is published on the blue Cinema website and in the app. Changes to the GTC are announced appropriately.
blue Entertainment AG, June 2025
Version 1.4
These General Terms and Conditions (hereinafter referred to as «GTCs") govern the contractual relationship between Blue Cinema (hereinafter referred to as "Blue Cinema") and, in particular, the visitors to the Blue Cinema Open Air cinema (hereinafter referred to as "customers» or "visitors"). By purchasing an admission ticket or entering the event site, customers accept these GTCs.
2.1 Admission to the open-air cinema is only permitted with a valid ticket. Tickets can be purchased at the box office, in advance or digitally.
2.2 Tickets cannot be returned or exchanged unless the event is expressly cancelled or postponed. In this case, the ticket price will be refunded.
2.3 The tickets authorise admission to the specified performance only. Later admission cannot be guaranteed for reasons of safety and consideration for other visitors.
3.1 Visitors must behave appropriately during the performance and follow the instructions of the staff.
3.2 Visitors are generally not permitted to bring their own food and drink. Exceptions require the express consent of Blue Cinema.
3.3 Smoking is only permitted in the designated areas.
3.4 Any form of noise disturbance and the use of sound or image recording devices during the performance are prohibited.
4.1 Blue Cinema accepts no liability for damage to property or personal injury unless caused by gross negligence or intent on the part of Blue Cinema.
4.2 Visitors enter the event site at their own risk. You are responsible for your own personal belongings.
4.3 The performances take place in all types of weather. In the event of bad weather conditions (in particular wind speeds >80km/h), Blue Cinema reserves the right to cancel or interrupt the performance. In such cases, the ticket price will be refunded, or an alternative date will be offered.
The data protection provisions are available on the Blue+ website and govern the processing of visitors' personal data.
6.1 Blue Cinema reserves the right to make changes to the programme, provided that these do not significantly affect the overall character of the event.
6.2 If individual provisions of these GTCs are or become invalid, the validity of the remaining provisions shall remain unaffected.
6.3 In the event of contradictions with other terms of Blue Cinema, these GTCs shall take precedence in the area of open-air cinema.