Dear guests

Due to the spread of the coronavirus, the Federal Council describes the situation in Switzerland as an «exceptional situation».
For this reason, the KITAG CINEMAS theaters will remain closed until April 30th, 2020.

Tickets already purchased will be refunded as follows:

  • Tickets purchased with the Carte Bleue (online and at the box office) as well as tickets purchased online with the credit card / PostFinance card:
    • The value of the ticket will be credited to the used payment method
  • Tickets purchased online with a gift card, Swisscom Natel@Pay and tickets bought at the box office with cash or EC card:
    • The value of the ticket is credited to your bank account. We therefore ask you to send the following information within 7 working days from the date of the performance by e-mail at
      • 8-digit ticket number (to be found under the barcode on the Ticket)
      • IBAN Number
      • Name of the account holder
      • Address
  • Online Tickets purchased via
    • The value of the ticket will be credited to the used payment method.

In order to prevent you from losing your subscription period during the closing time, we will extend it by the corresponding duration when we reopen. We will inform you again in due course.

For all other concerns please contact

We look forward to seeing you again soon.

In the meantime, we wish you good health and thank you for your patience in processing the credits.