FAQ

blue Cinema Account

Create Account

The account can be created here 

Please contact helpline-cinema@blue.ch if your email address is already in use. Our team will be happy to help you. 

The account can be deleted under My Account – Settings – Delete Account. 

Personal Information

The personal information can be changed after logging in under My Account – Personal Information. 

The account cannot be transferred according to the terms and conditions.  

In case of violation we will block your account. 

Password

The password can be changed at any time after logging in under My Account – Change Password. 

You can reset your password during the login process. 

Klick on login – forgot password and enter your email address. We’ll send you an email to reset your password. 

Payment Methods

A payment method can be added during the ticket purchase. To change and delete it, go to My Account – Payment methods.

For security reasons, we only accept credit cards from Swiss credit card issuers. 

Tickets

 

Ticket Purchases

To purchase tickets via the website or the app, you need a blue Cinema account. All accepted payment methods can be found in our FAQ’s. 

You cannot purchase tickets online as a guest. Please register for a blue Cinema account. You can buy a ticket at the box office at any time without registration. 

Add additional seats in the seatplan. 

Online we do accept the following:

  • credit card
  • PostFinance Card
  • Swisscom Pay
  • TWINT

You can also use your gift cards / vouchers.

Purchased tickets will be sent as a PDF to the registered email address (please also check the SPAM folder).

You can then store the tickets in the wallet of your app or mobile. Your purchased tickets are also listed under My Account.

You can also forward the tickets as a pdf by e-mail.

Tickets for visitors with handicap can be purchased online.

Who is eligible to purchase tickets for accessible Seats?

Individuals with disabilities who use wheelchairs or other mobility devices may purchase tickets for accessible seats. Other individuals with disabilities are eligible to purchase tickets for accessible seats if they require the use of the features of accessible seating. A ticket purchaser may, for example, have a s

A blue Cinema account is required for purchase, reservations are only possible with a valid blue Cinema Club subscription.

We recommend to check the seating plan of the cinema before booking or contact us for more information. Please note that not all cinemas are wheelchair accessible. 

Purchased Tickets

The purchased tickets are available after login under My Account – Ticket Purchases. 

Tickets can be forwarded once to a recipient as a PDF or assigned to the wallet/passbook. 

The ticket can be added to the wallet. 

For the entrance, you can show the ticket in a print version or the digital version in your app or wallet. 

Cancel Purchased Tickets

Purchased Tickets can not be canceled. 

Ticket Purchase Failed

If the correct e-mail address has been entered and you have not received an order confirmation by e-mail (also in the SPAM folder), the ticket purchase was not successful. The purchase amount of the tickets will not be charged or credited to your account within a few hours. 

For further questions, please contact us. 

If you have been charged on the app but have not received an order confirmation (tickets in your email inbox or SPAM folder), please send us the following information via contact form:

  • When was the purchase made (date/time)
  • Amount
  • Selected payment method
  • In case of payment by credit card the first 6 and the last 4 digits of the credit card 

We will check it and will get to you as soon as possible.

If you have problems paying for a ticket, you might need to fix a problem with your payments profile. Check to see if your payment method is up to date. If it isn’t please update it. 

Please contact us in case of any questions. 

If you have been charged for the same transaction more than once, please send us the following information: 

  • date of the transaction
  • screenshot of your credit card statement (which shows both transactions)
  • invoice, if you have it

We will check the issue and will get back to you as soon as possible. 

Reservations

Please make sure that you are logged into your account.

You can find your reserved tickets in your account under Reservations. You can buy the reserved tickets here. Please note that reserved tickets do not entitle you to enter the cinema. This is only possible with purchased tickets. Please release unused and reserved tickets via the cancellation function as soon as possible.

Online tickets can be reserved with a blue Cinema account. 

You can make a reservation over the phone. Please call 0900 556 789 (CHF 1,99 per call/minute, landline).

You can find all information about bowling and reservations via More > bowling > reservations. 

Program

Movie program

The new movie program for the upcoming cinema week (Thursday to Wednesday) is always published on Monday. Tickets for these screenings are available on Monday from 18:00 onwards here[link cinema page], in the app and in all blue Cinema cinemas.

Specific information about movies and program

The applicable age ratings are displayed for each film.

When you buy tickets online, the price of the tickets will also be displayed in your account.

Newsletter, News and Offers

Our newsletter keeps you up-to-date about our program, new movies, promotions and offers.

In your account you can subscribe to the newsletter under settings and set your preferences (favorite city and preferred film language).

With the new watchlist you keep an even better overview of all movies.

Easily create your own watchlist. 

  • Coming Soon: Mark movies that will be released soon as your personal favorites.
  • Automatic listing of already seen movies

Gift Cards & Vouchers

Gift Cards

Electronic gift cards can be purchased online or in the blue Cinema app. They can be given and sent directly online.
 
Physical gift cards are available in all blue Cinema theaters.  

Purchased gift cards can be found in your account under Gift Cards.
You have two options to use your gift card.

  • Send/give away: Make others happy and send the gift card with a personal message. The recipient will receive an email and for recipients with their own account the card will also be listed in their blue Cinema Account. Click on “Use as gifts” if you would like to give the card as a gift. Please note that once gift cards are sent/used, they cannot be used by you again.
  • Use yourself: Alternatively, you can redeem gift cards yourself when purchasing tickets and more. Please click the “Use” option

Gift cards can be used to purchase tickets at the box office, online at bluecinema.ch and in the blue Cinema app.

In the cinemas, they can also be used to purchase refreshments.

The current balance of a gift card can be checked online and in the blue Cinema app under Gift cards – Balance inquiry.
For more information on how to purchase gift cards for companies check it our via Menu > More > Gift Cards.

The gift cards are valid for 10 years from the date of issue.

Gift cards will not be replaced in case of loss, theft or damage.

Vouchers

The vouchers in your account are benefits that you have earned through purchase or that you have received as part of a promotion from blue Cinema.

 

Please note the following:

  • Vouchers are valid for a limited time and cannot be redeemed afterwards.
  • Some vouchers can be forwarded as a gift to an e-mail address specified by you. You will then no longer be able to use them yourself.

With the option “Apply” you can redeem an existing voucher.

blue Cinema Club

 

blue Cinema Club Membership

As a member of the blue Cinema Club you benefit from discounted cinema tickets, 1.5x Rewards Points and your ticket reservation is valid until 20 minutes before the start. Plus you get discounts on the kiosk assortment, bowling, billiard games and consumption in the sports bars.

To become a member of the blue Cinema Club, you need a blue Cinema account. After registration, the blue Cinema Club annual membership can be purchased online, in the blue Cinema App or at the box office.

The subscription fee for the blue Cinema Club costs CHF 19.90 per year.

No, you don’t get a physical card. The blue Cinema Club is available online and in the blue Cinema app. For identification in the cinema, sports bar or bowling you need the blue Cinema app with your personal Club QR code. You can find the QR code in the app under Account.

You can find the blue Cinema Club QR code in your account under Club & Rewards. You have to show the QR code at the box office, for example, if you want to buy discounted cinema tickets. 

No, two weeks before your membership expires, we will send you a reminder email. You can renew your membership directly in your account.
The membership is issued to you personally and is not transferable to any other person or account. 
 

At many blue Cinema events you can benefit from special offers, discounts and much more. You don’t wanna miss it? Subscribe to our newsletter and you will always be up to date.

If you have transferred credits from previous points programs, you can find it in your account under Gift Cards. You can redeem the credit at any time when purchasing tickets and much more.

If you had convertible Priority points, you will now find them as Rewards points in your account. The value of the points remains the same and the new Reward Points are valid for 12 months. 

blue Cinema Club Ticket Purchases

When purchasing cinema tickets online or in the blue Cinema app, the prices are reduced directly in the shopping cart if you have an existing blue Cinema Club membership.  

You can also add a blue Cinema Club membership at any time when purchasing tickets in the app and conclude it together with the ticket purchase. The prices are then automatically reduced directly in the app.

You can show your Club QR code at the box office to benefit from the discount. You can also purchase your blue Cinema Club membership directly at the box office if you already have an account. Your membership is active immediately and you will receive reduced tickets at the box office.
A maximum of 10 discounted tickets can be purchased per screening and timeslot with your blue Cinema Club membership.

Benefits and Discounts with blue Cinema Club

To benefit from discounts on tickets and on the kiosk assortment, bowling, billiards games and consumptions in the sports bars, all you have to do is present the Club QR code.
 
The Club QR Code can be found in your app under blue Cinema Club & Rewards.
With the blue Cinema Club, you benefit when you reserve tickets.
Your reservations remain valid until 20 minutes before the start of the show. As soon as you purchase the tickets, you are entitled to enter the hall.

Rewards

 

Rewards is blue Cinema’s points program. You can collect points automatically with every purchase of cinema tickets or kiosk items and redeem them in the form of attractive rewards. 

The Reward points replace the Priority points. 

You need a blue Cinema account to collect points. You can register for the Rewards program online or in the blue Cinema app. You will then find your Rewards QR code stored in your account and can then collect points with every purchase. Participation is for free. 

For every 1 CHF you pay, you get 1 Reward Point.

 

Reward points are awarded for every purchase of cinema tickets or kiosk items online, in the blue Cinema App (only for cinema tickets) or at the cinema box office. 

 

Points are credited automatically online. At the box office, simply present your Rewards QR code in the app and you will receive the corresponding points for your purchase.

You can check the balance of your Rewards points in your account under Club & Rewards.

The points are valid for 1 year from the date of issue. 

The collected Rewards points can be exchanged for vouchers online in the Rewards shop or you can use the points to pay directly at the box office. The vouchers can then be used to change for refreshments at the kiosk or in the store.

The vouchers you receive after exchanging points are stored in your account under Vouchers. They are valid for 30 days from the date of issue.

Vouchers for kiosk items can be redeemed at any blue Cinema theater at the kiosk or in the store. Vouchers for cinema tickets can be used online, in the blue Cinema app or at the box office.

Specials & Premium Offers

 

Special Effects

4DX lets you experience the blockbuster’s Special Effects first hand and with all five senses. The technology allows you to feel storms, smoky explosions, battle scenes, chases, moguls or fragrant flowering meadows in an unprecedented intensity as if you were in midst of the action.  

Warning: Access to the 4DX cinema is not permitted for children under 6 years of age or under 100 cm of height. Children up to 8 years of age or under 120 cm tall must be accompanied by an adult.

IMAX lets you experience the biggest blockbusters in a whole new way and thrills you with truly captivating movie experiences. The state-of-the-art projection system, which delivers crisp images as well as the bespoke cinema design and powerful digital audio create a unique environment that makes you feel right in the middle of the movie. 

Premium Offers

Our Premium Seats offer includes snacks and drinks andsuper comfortable seats. Enjoy a cinema experience for two with additional legroom and a better view in selected blue Cinema theaters.

Premium seats are not available as a single seat. A minimum of 2 tickets must be purchased.

The private lounge blends the best of the cinema world with the ultimate in comfort to create a five-star movie experience. Fully tiltable cinema seats, snacks and soft drinks as well as a cocktail bar integrated in the theater are included to this service.

First Lounge visitors enjoy additional benefits such as free parking or free use of public transport and Wi-Fi.

The private lounge blends the best of the cinema world with the ultimate in comfort to create a five-star movie experience. With fully tiltable cinema seats1, snacks and drinks as well as a cocktail bar integrated in the theater, cinema visitors can enjoy a VIP treatment that leaves nothing to be desired.

Events

Discover our special events here.

You can find the offers for these events with all dates, movies and the offered services via Home > Movies > Events.

Special Offers for Companies

Yes, we have various offers for companies. You can rent a cinema hall for private screenings or for a presentation. Or you rent the entire cinema for your next event. It includes a catering service and free use of the technology. 

Or do you want to go bowling? Rent our bowling lanes exclusively for your company event. 

We offer special conditions for companies. Please contact us to get more information about our gift cards for companies. 

Bowling

Bowling

You can make a reservation online at any time. For more information about bowling, how much time you should plan for it, how many players per lane are allowed, etc. 

A bowling reservation can be canceled by phone up to 2 hours before the start of the game.

We offer various snacks (hot & cold).

Bowling for Kids

Bring your kids! Our bowling lanes can be specially adjusted for children. Please inform us at the time of reservation or at the cash desk that the bowling alley will be used by children.

We are happy to celebrate with you the kids’ birthday at our bowling alley. 

Our birthday package offers

  • Bowling lane for max. 6 children plus one accompanying adult (presence is required)
  • Surprise for the birthday child

More information and details about the children’s birthday package can be found via More > Birthday.

Cinema & Info

You can find the opening hours of our blue Cinema theaters via More > Help.

If you have forgotten or lost an item in the cinema, the easiest and fastest way is to go back to the cinema and contact the box office with your request. 

If you have forgotten or lost any item in the cinema, the easiest and quickest way is to go back to the cinema and contact the box office with your request. Alternatively, you can send us your request via contact form.

Bringing dogs and other pets is prohibited according to our house regulations. Unfortunately, we cannot make any exceptions.

Assistance dogs are of course welcome.

Our daily program, events and more detailed information can be found here

We are happy to see you on our big screens. Our team is at your disposal for booking your cinema advertising. You can find all detailed information here.

Contact

Our team is happy to answer any questions about blue Cinema from Monday to Friday 8.00 AM to 6.00 PM at 0900 400 400 (CHF 1.99 per call + CHF 1.99 per minute, free after the 6th minute, landline rate).

You can make a reservation over the phone. Please call 0900 556 789 (CHF 1,99 per call/minute, landline).

Reach out to our support team. We’re happy to help. Here’s our contact form.